BYBORN ("we" and "us") is the operator of (https://byborn-studio.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
Subject to stock availability. We try to maintain accurate stock counts on our website but from time to time there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund.
- Shipping costs and shipping times.
Sweden - Free shipping with Postnord: 1-2 business days
EU - 5€ (Free shipping for orders over 70€). Shipping with DHL 2-6 days.
UK - 5£ (Free shipping for orders over 70€) shipping with Royal Mail 3-6 days.
- Returns & Exchanges
3.1 Return Due To Change Of Mind
BYBORN will happily accept returns due to a change of mind as long as a request to return is received by us within 30 days.
Sweden & Denmark
Exchanges are Free. You will receive a QR code to return your product with at a Postnord Service Location.
Returns 39 SEK. You will receive a QR code to return your product with at a Postnord Service Location.
Exchange 15 € if you use our carrier service on this page.
Returns 20 € if you use our carrier service on this page.
Exchange 15 GBP if you use our carrier service on this page.
Returns 20 GBP if you use our carrier service on this page.
You will receive an email with a return shipping slip.
When using our service the package is insured and tracked.
You may also return to our post box below at your own expense. BYBORN is not responsible for lost or damaged packages if you use this method. We strongly recommend using a trackable service.
3.2 Warranty Claims
We offer a 1 year Warranty on all of our products. We will happily honor any valid warranty claims. If your purchase breaks at any time from regular usage, submit an email with a picture of the broken item and we will provide a replacement. However, we can't refund warranty claims in cash. We refund broken jewelry but not jewelry that is subjected to wear and tear.
Once the warranty claim is confirmed, you will receive a replacement item sent to you.
UNFORESEEN EVENTS MAY AFFECT SHIPPING TIMES FOR FREE SHIPPING
These are our normal shipping times. However, BYBORN can't control if an order takes longer due to custom border procedures in some countries and the delays it might bring. We can neither control for delays caused by unforeseen events or by any other reason caused by the post in your country. We ask our customers to contact their postal carrier for more information on the status of their post in their country.
During the holidays, we reserve that delivery time may increase.
4.3 Dispatch Time
Orders are usually dispatched within 1 business day of payment of order. Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched. Contact us by email at firstname.lastname@example.org for assistance.
If a package is sent to an incorrect address where the customer entered an incorrect shipping address, it can not be refunded if lost.
4.5 P.O. Box Shipping
BYBORN will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.
4.6 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.
4.7 Items Out Of Stock
If an item is out of stock, we will dispatch the order once we get the item(s) back in stock.
4.8 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
- Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
- Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
- Duties & Taxes
7.1 Sales Tax
Within the EU, Sales tax has already been applied to the price of the goods as displayed on the website
7.2 Import Duties & Taxes
Import duties and taxes for international shipments - outside of the EU - may be liable to be paid upon arrival in the destination country. This varies by country, and BYBORN encourages you to be aware of these potential costs before placing an order with us.
If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to BYBORN at the customer's expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
Parcels are insured for loss and damage up to the value as stated by the courier.
9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
9.3 Parcels lost after being delivered
We are not responsible for any lost parcels after it has been deemed as delivered by the courier. If the parcel has been delivered in accordance with the tracking, we can conduct an investigation. If the investigation concludes the parcel has been delivered to the right location we are not responsible for any lost or stolen goods.
9.4 Unclaimed packages
If a package is unclaimed (not picked up from the service point) and automatically returned to BYBORN, the cost of return will be deducted from the refund.
- Customer service
For all customer service enquiries, please email us at email@example.com